Privacy Policy

Introduction

Homekare Plumbing("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or booking request
• Request a quote or service estimate
• Schedule an appointment
• Subscribe to our newsletter or marketing communications
• Communicate with us via phone, email, or text message

This information may include:

• Name
• Email address
• Phone number
• Physical address
• Service preferences and history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages you view, what websites or search terms referred you to our site, and information about how you interact with the site.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Send you service-related communications, including appointment confirmations and reminders
• Send technician arrival notifications via SMS
• Request feedback and reviews about your service experience
• Respond to your comments, questions, and requests
• Improve our website and services
• Comply with legal obligations

SMS/Text Messaging

By providing your phone number and booking a service with us, you consent to receive SMS text messages from Homekare Plumbing. These messages may include:

• Appointment confirmations and reminders
• Notifications when your technician is on the way
• Post-service follow-up and review requests

Message frequency varies based on your service appointments. Message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us at homekareplumbing@gmail.com.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, SMS providers).
• Legal Requirements: We may disclose your information where required by law or to respond to legal process.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS text messages

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Homekare Plumbing
123 Main St
North Carolina, NC 28105
Phone: (704) 751-7801
Email: homekareplumbing@gmail.com